June 2018

5 Reasons Why Onsite Overspray Removal Is The Best Option

Onsite overspray removal helps streamline your claim process.

Overspray can be a nightmare for business owners, contractors, local residents and businesses. The difficulty of managing a large claim can often overwhelm overspray victims. There are quite a few things involved with any claim, but with large claims it can be especially difficult to manage scheduling, paperwork and client expectations. That is why onsite claim management is one of the most important components of Detail Masters service. Here are the top 5 reasons why onsite management makes sense:

1. Scheduling: Detail shops can often get overrun with scheduling issues. Let’s say there’s an overspray incident that affects 500 employee vehicles. If the business hires a local detail shop to do repairs the busienss owner must choose between flooding the detail shop with calls everyday or assigning one of their own employees to handle scheduling (taking up valuable resources). With Detail Masters you can avoid scheduling headaches all together. Our onsite staff will work directly with your employees to schedule detailing services. We provide a phone number, calendar and even flyers to help insure that everyone gets the day and time they prefer. This is true wether we work with a business, car lot or local residents. We even offer to pick up and drop off vehicles within the affected site area.
2. Transportation: Most detailing shops don’t have a pickup or drop off service, especially if the claim they are servicing is very large. Business owners that choose to use a detail shop must then find a way to get there employee’s vehicles back and forth to the shop’s location. This takes up hours of their employees time and affects productivity. Because Detail Masters works on site you don’t have to worry about your employees taking time away from work for pick up and drop off. We will get the vehicle anywhere on site and bring it to our designated detailing area. All your employee will have to do is enjoy great service.
3. Paperwork: Each individual affected at your business will have to fill out a few sheets of paper to process their claim. This can be especially cumbersome with local detail shops and even other overspray contractors. But Detail Masters now offers completely digital forms processing. We utilize our own tablets to quickly sign off on approved work and get it processed. No need for hours of paperwork filing and headaches.
4. Visibility: How does a detail shop remove overspray? How thoroughly do they detail a vehicle? It’s difficult to say if you can’t watch their process. That’s not the case with Detail Masters onsite claim management. Because we work on site you can come by and review our work and see our process. No closed doors and shuddered windows. We believe in a transparent and fair process.
5. Satisfaction Guaranteed: The majority of our customers are very happy with our work the first time around, however if they ever feel like we missed something they can bring their vehicle back the next day for a touch up. Detail Shops may offer the same guarantee but it would require rescheduling and driving back to the detail shop. With our onsite management it’s easy to come back for a touch up, just give us back the keys the next day and we will take it from there.

Contact us today to learn more.